The healthcare industry is constantly evolving with new technologies, trends, and best practices emerging all the time. Recently, HIMSS held an event in Chicago that brought together healthcare practitioners, researchers, and industry leaders to discuss the latest developments and trends in healthcare. The event offered valuable insight into the trends and technologies that are shaping the future of healthcare.

Our team at Mindbowser was privileged to attend the HIMSS23 event. Our CGO Rushikesh Kulkarni and CTO Pravin Uttarwar had the opportunity to meet with various healthcare providers, and organizations which helped us gain insights into the latest trends and developments shaping the future of the healthcare industry.

As media partner at HIMSS23, we were able to capture some exciting insights from the events, including keynote speeches, panel discussions, and new product launches. We conducted a podcast featuring some of the speakers and attendees, which will be available soon on our website.

In this article, we will discuss our top 8 takeaways from the HIMSS event, from the increasing role of AI and digital health to the importance of patient experience and data analytics. Let’s dive into the exciting future of healthcare.

Mindbowser Chief Growth Officer Rushikesh Kulkarni at HIMSS
Mindbowser Chief Growth Officer Rushikesh Kulkarni at HIMSS

1. Responsible AI is becoming a Buzz

Artificial intelligence (AI) has the potential to revolutionize healthcare, from improving patient outcomes to enhancing operational efficiency. However, with any technology emerging, there are potential challenges and ethical considerations that need to be addressed. Responsible AI plays a major role in accomplishing these challenges.

Healthcare providers and organizations have been utilizing AI in various capacities for several years. Recently, a specific subset of AI i.e. generative AI gained public attention when OpenAI, backed by Microsoft, launched its chatbot named ChatGPT. Generative AI has captured the attention of the majority of medical and healthcare practitioners, leveraging it to provide quality service.

HIMSS CEO Hal Wolf addressed responsible AI in healthcare during the opening keynotes of the conference. He disclosed the fact that he had consulted ChatGPT for potential solutions to address worldwide healthcare issues. The use of generative AI technology in healthcare has the potential to build trust with patients ensuring accuracy and safety when handling sensitive data.

By utilizing this technology, healthcare providers are taking proactive measures to mitigate risks commonly associated with patient care. Healthcare providers can maintain quality patient care laying the foundation for a more transparent and secure approach toward advancing human health through innovative technologies.

Healthcare providers and organizations can ensure that they are using AI in a way that benefits and enhances the quality of care while prioritizing AI practices.

2. Healthcare Providers are Still Facing the Challenge of Cybersecurity

As healthcare providers handle sensitive patient data including medical records, financial information, and personal identities, cybersecurity is of critical importance. Many healthcare providers at HIMSS shared their insecurity about cyber-attacks because of the sensitive data it holds, and the complexity of networks and systems.

Cyber attacks can range from malware and ransomware attacks that disrupt the availability of systems, to theft or compromise of patient data that can be used for identity theft, fraud, or other malicious practice.

During the HIMSS conference, healthcare providers shared some of the challenges when it comes to cybersecurity. Initially, the healthcare industry has been slower to adopt cybersecurity best practices compared to other industries, due in part to budget constraints and the complexity of healthcare.

Healthcare providers often rely on legacy systems that are usually not designed for modern cybersecurity threats. Finally, the increase in the use of internet-connected devices and the rise of telehealth has expanded the attack surface and made it more challenging to protect against cyber threats.

Healthcare providers need to invest in various cybersecurity measures to protect against cyber threats, such as implementing multi-factor authentication, regularly patching systems, conducting regular vulnerability assessments, and providing cybersecurity training to staff.

Related Read: Healthcare Data Security Checklist

3. Interoperability is Becoming a Concern for Healthcare Providers

Interoperability is the ability of different systems and technologies to communicate and exchange data with each other seamlessly. In healthcare, interoperability plays a crucial role in patient care and outcomes.

At the HIMSS event, we experienced that interoperability continues to be a key concern for healthcare providers. Many healthcare systems and technologies are still operating in silos, with limited ability to communicate or exchange information with each other. Such silos can hamper the operations in healthcare organizations which can lead to delays in diagnosis and treatment, redundant tests and procedures, and inefficient care coordination.

One of the main reasons for the interoperability challenge is the lack of standardized data formats and communication protocols across different healthcare systems and technologies.

4. Telehealth is Now An Important Element of Healthcare

One of the key takeaways from HIMSS is the widespread adoption and integration of telehealth in healthcare systems and organizations. Telehealth helps healthcare providers to deliver services, such as:

  • Consultation
  • Diagnosis
  • Treatment, and monitoring

Via digital communication technologies such as:

  • Video conferencing
  • Messaging
  • Phone calls

After the COVID-19 pandemic, telehealth has become a key platform in delivering healthcare services, as it allows patients to access and applies authorization for access controls. Healthcare providers shared how telehealth has helped in improving patient outcomes, increasing access to care, and making care cost-efficient.

The integration of AI tools and edge computing in telehealth has created different opportunities for collaboration between healthcare providers and organizations by enabling them to share resources during emergencies.

Related Read: How to Overcome Post-COVID Barriers to Telemedicine?

5. Healthcare Organizations are Constantly Improving Their Efficiency

At the HIMSS23 affair, it was apparent that numerous healthcare providers and organizations are honing in on improving patient care efficiency and quality. The reasoning behind this is to minimize expenses, simplify procedures, and advance the level of care given to patients.

Patient care coordination can be improved by healthcare organizations embracing advanced technologies that ease workload complexities. Day-to-day practices now involve electronic health records (EHR), telehealth, and artificial intelligence (AI) tools being seamlessly integrated into healthcare providers’ work.

This trend streamlines the process of data retrieval and reduces the necessity for manual recordkeeping. As a result, providers can quickly access important patient information while enhancing their care-providing capabilities.

Healthcare organizations are focusing on streamlining their administrative processes. Repetitive tasks such as billing, coding, and claims processing, can be time-consuming and error-prone when done manually.

We found that many healthcare providers are keen to understand how standardizing their operations, reducing variability in care delivery, and improving care coordination across different providers and settings, can improve their business quality.

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6. ChatGPT and Generative AI are Exciting but there’s Skepticism About Them

ChatGPT and generative AI has revolutionized functionality across various industries and Healthcare is one of them. Healthcare providers are incorporating various technologies such as generative AI to improve efficiency and reliability.

Healthcare organizations are implementing chatbots to improve patient engagement and communication, by providing patients with personalized health services and consulting through conversational technology.

However, despite the potential benefits of ChatGPT and generative AI, there is also a scope of skepticism around their use in healthcare. One of the concerns is around the relevancy and reliability of the output generated by chatbots and generative AI.

Another concern for healthcare providers is the bias in generative AI algorithms. For example, when AI algorithms are trained on data that does not represent the diversity of a population, it can produce biased and inaccurate results.

Such outcomes have significant implications for different patient populations, especially those who may already face healthcare disparities. To ensure equitable access to quality care, it is critical to use representative and inclusive data in developing and deploying AI technologies in healthcare settings.

7. Remote Health has Gained Popularity in Healthcare

The emergence of technologies and the global COVID-19 pandemic has resulted in a significant shift toward remote health solutions. Healthcare providers and organizations are implementing various technologies to improve the quality of care, creating patient-centred services that are accessible and convenient. The innovative approach benefits patients in receiving medical guidance from any remote location.

Remote health includes a range of technologies and approaches such as telehealth, mobile health apps, and remote patient monitoring which results in efficiency. There are other tools like sensors and devices to track patients’ health data in real-time, providing healthcare providers with accurate information without being physically present.

Tune in to our podcast where Alexandre highlights remote patient monitoring at home to mitigate burnout among healthcare providers in clinics. Additionally, he delves into the obstacles associated with securing certification and readying the device for use in clinical settings.

Remote healthcare practices are gaining popularity among healthcare providers and organizations, helping to overcome the obstacles to patient care. Along with convenience, security is also a significant factor in remote healthcare services that companies are providing.

Practitioners should make sure, they are adopting HIPAA-compliant technologies and approaches which can include a transparent approach to Healthcare. Remote health practices offer not only a more flexible but also high-quality service provision for patients from all walks of life, regardless of their location or mobility challenges.

Related Read: How To Become HIPAA Compliant?

8. Medical Staff Burnout is a Concern for Healthcare Organizations

Burnout among medical staff is a pressing concern for healthcare organizations and providers worldwide. During the HIMSS event, practitioners and experts gathered their thoughts on innovative solutions to this issue. They shared various strategies and technologies that can help organizations mitigate burnout among medical professionals.

By promoting work-life balance, providing support systems for employees’ mental health, and leveraging technology tools such as telemedicine or virtual reality training programs—these discussions were a step towards creating a better environment for caregivers while delivering high-quality patient care in the long run.


The HIMSS23 event proved to be a significant and informative one, highlighting the present state and future of healthcare. With the advent of AI and digital health alongside challenges posed by cybersecurity and interoperability, healthcare providers worldwide are currently facing.

At Mindbowser, we understand the power of technology and are always keen to explore its potential in the future of different industries. Generative AI has the ability to develop efficient and secure solutions industry-wide especially when it comes to healthcare.

Explore, our webinar “ChatGPT & Generative AI in Healthcare: Revolutionizing The Future”. In this webinar, our CEO, Ayush Jain, discusses the latest developments in generative AI and how the technology is transforming the healthcare industry. Delve into topics such as the role of ChatGPT & generative AI in healthcare, use cases of ChatGPT, challenges, and the future of ChatGPT in healthcare.

Meet the Author
Pravin Uttarwar , CTO Mindbowser

Pravin has 16+ years of experience in the tech industry. A high-energy individual who loves to use out-of-the-box thinking to solve problems. He not only brings technical expertise to the table but also wears an entrepreneurial hat – benefiting any project with cost savings and adding more value to business strategy.

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